Please note that due to the Coronavirus at this time we are not able to receive returns as our physical shop is closed following government guidelines.
All items offered on our website are subject to availability. As we are primarily a bricks and mortar retail shop all irmes shown are also available in store and on occasion items can be purchased instore at the same time as online. If this happens and we are unable to fulfil your order we willnotify you by email. To purchase any of the items on our website, click the "Add to Basket" button shown on each product page. When you place an order to purchase a product by clicking the button "Order Now", we will send you an e-mail confirming receipt of your order and containing the details of your order. No contract subsists between us and a consumer until we accept the order by e-mail confirming that we have dispatched the product(s). Acceptance will be deemed complete and will be deemed for all purposes to have been effectively communicated to you at the time www.GulliversToys.co.uk sends the despatch e-mail to you (whether or not you receive that e-mail). When you place an order with us you enter a legally binding agreement with us. Please not that you do not own the products until you have paid for them in full, we have accepted that payment and despatched your order - only then is your purchase considered complete. We reserve the right to cancel or refuse orders for items offered at an incorrect price. We also reserve the right to change prices, descriptions, modify, or substitute products without notice, however, if this is the case we will contact you to inform you of this prior to sending out your goods. Orders being sent to business addresses, hospitals, hotels, schools and flats will be left at reception or mailing room. Please note we are unable to accept addresses from or to PO box and Mailbox numbers. Please note that Gift Vouchers are non refundable and must be used in full as change can not be given.
IMPORTANT: Please remember the dispatch date is not the delivery date
All items sold are intended for domestic home use only unless otherwise stated.
We do not supply Trade or Wholesale
All payments are made in UK Pounds Sterling (please note for overseas customers that the conversion to your currency will be done by our bank, at the rate ruling at time of ordering. We accept payment by Most Debit and Credit Cards. We use WorldPay to securely process our online payments and you will be transferred to their secure pages during the checkout process. Please note that if you do not give your correct card billing address details at the checkout stage then this may delay your order as we give further time for your payment to clear unchallenged.
Standard UK Mainland Postage & Packaging
We aim to deliver within approximately 2 to 3 working days, however this is just an estimate based on average deliveries and delays may also occur in the postage service which are outwith our control and ov er busy times of year postal services wil obviously be slower. We try to send most large items next working day via courier but this will depend on the time the order is placed. Smaller Items may be sent via Royal Mail 2nd Class.
FREE P&P may apply at certain times and for a limited time only and is not available in conjunction with any other offer, coupon or discount.
Our main couriers is UKMail (DHL) for larger items and sometimes the Royal Mail for smaller items but occasionally we may use other third party delivery companies. Delivery will be attempted to the address given but if not in it is standard parctice to try and deliver to a neighbour..
The Delivery Notes section is for help on how to get to your property and not for messages such as " the parcel can be left in garden" as we will not pass this on to the delivery companies!
Please remember deliveries will be delayed around bank / public holidays.
We are only able to deliver within the UK mainland - we do not deliver to the Highland (IV PostCodes), UK Islands or Northern Ireland due to courier restrictions.
Where possible we send orders out in the packaging it comes to us in or we reuse the packaging we receive to re pack orders in. We aim to reuse 100% of the paper and card we recieve from our suppliers so that we do not need to recycle any however any paper and card that we cannot resue we do recycle.
Returns and Refunds of Unwanted Goods
If you purchase any unwanted goods and wish to return them to us then you must first put this request in an email us, goods must then be returned within 14 days of delivery unused, undamaged, in their original packaging complete with all labels and instructions attached, at your expense. It is your responsibility to give notice of your wish to return the goods within this period by email. You are under a duty to take reasonable care of the products and their packaging while they are in your possession. Once the unwanted item has been received and checked you will receive an email from us stating that we will refund to you the price you have paid for the product(s) and this will be re-credited to the card used on the appropriate order within 14 days of the refund being approved. Goods returned and received by us after 14 days from the date of delivery will not automatically qualify for the right to a refund but may be applied at our own discretion. Personalised orders - those purchases that are made to order are exempt and are non refundable. If returning an item puts the value of your remaining order under our free delivery amount then the returned item may be refunded less the applicable delivery charge that would apply for the remaining order amount.
Sending Products Back to Gullivers Toys.
We recommend that if you are sending any products to us you send them by recorded delivery, as we cannot be held responsible for goods that have been lost in transit.
Gullivers Toys and Gifts
165b Bruntsfield Place
If you realise you have made a mistake or you encounter any difficulties trying to submit an order please contact us immediately at info@GulliversToys.co.uk so that we can do our best to rectify the situation.
We take every care in sourcing, checking and packaging each product however, in the event that the products you receive are faulty we will try to fix or replace the faulty item free of charge but if this is not possible then once the item is returned we will refund your order. Please contact us with the full details of your order including the faulty product and we will aim to resolve this as quickly as possible. Once the unwanted item has been received and checked over you will receive an email from us stating if we will be able to refund you the price you have paid for the product(s). This will be re-credited to the card used on the appropriate order within 30 days of the refund being approved.
Damages / Missing Products
If your order is damaged in transit or goes missing you must contact us within 24 hours and we will investigate. We aim to resolve this as soon as possible but within 14 days.
For Faulty or Damaged items we will refund the return postage costs up to the value of Royal Mail 2nd Class recorded delivery.
Any Trademarks and trade names for brands, titles, or product names displayed throughout the website are the sole rights of their respective legal owners. Permission is NOT given to use any of them, in anyway whatsoever.
If you are using a shared computer or computer network we strongly recommend that you terminate the session and restart the computer when you have finished to ensure that no one can access your details.
Links to Third Party Sites
Gulliver's Toys website may contain links to web sites operated by parties other than us. These links are provided for your convenience only and we do not endorse, control or are responsible for their contents or their links. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible or liable, directly or indirectly, for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.
We shall not be liable to any person for any loss or damage which may arise from the use of the information contained in this website. We make every effort to ensure that our website is free from viruses or defects. However, we cannot guarantee that the use of this website or any of the links from this website will not cause damage to your computer. We ask you to ensure you have the right equipment to protect your computer and we will not accept any liability for damage caused by using this website or any links from it. From time to time errors may occur on our site and these will be corrected as soon as we are able to. We withold the right to refuse orders which are based on errors to content, products and prices.
We make no guarantees that the website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, and reliability of the website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website.
To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the Products. While we take reasonable actions to verify the accuracy of any information we place on our website, we make no warranties, either expressed or implied regarding its accuracy and this is not limited to colours, style, cut, fabric, length, dimensions or weight. Please note this list is not conclusive.
Please also see our Privicy Policy
Owner of the Website
The owner of this web site is The Smart Stork LLP.
These Terms and Conditions do not affect any of your statutory rights.
Scottish Law governs this contract, whether delivery of the product(s) is within or outside the mainland UK.
Please note that Gift Vouchers are non refundable