All items offered on our website are subject to availability. To purchase any of the items on our website, click the "Add to Basket" button shown on each product page. When you place an order to purchase a product by clicking the button "Order Now", we will send you an e-mail confirming receipt of your order and containing the details of your order. No contract subsists between us and a consumer until we accept the order by e-mail confirming that we have dispatched the product(s). Acceptance will be deemed complete and will be deemed for all purposes to have been effectively communicated to you at the time www.GulliversToys.co.uk sends the despatch e-mail to you (whether or not you receive that e-mail). When you place an order with us you enter a legally binding agreement with us. Please not that you do not own the products until you have paid for them in full, we have accepted that payment and despatched your order - only then is your purchase is then considered complete. We reserve the right to cancel or refuse orders for items offered at an incorrect price. We also reserve the right to change prices, descriptions, modify, or substitute products without notice, however, if this is the case we will contact you to inform you of this prior to sending out your goods. Orders being sent to business addresses, hospitals, hotels, schools and flats will be left at reception or mailing room. Please note we are unable to accept addresses from or to PO box and Mailbox numbers.
IMPORTANT: Please remember the dispatch date is not the delivery date!
All items sold are intended for domestic home use only unless otherwise stated.
All payments are made in UK Pounds Sterling (please note for overseas customers that the conversion to your currency will be done by our bank, at the rate ruling at time of ordering. We accept payment by Most Debit and Credit Cards. We use Paypal to securely process our online payments and you will be transferred to their secure pages during the checkout process.
Standard UK Mainland Postage & Packaging
We aim to deliver within 2 working days unless otherwise stated in the individual product details at time of booking however this is just an estimate and delays may also occur in the postage service which are outwith our control. Most large items are delivered next working day via courier.
FREE P&P may apply at certain times and for a limited time only and is not available in conjunction with any other offer, coupon or discount.
If for any reason there is a delay in your order being dispatched we will aim to contact you immediately to inform you of this and to let you know when the expected delivery date will be. Our main couriers are UKMail and the Royal Mail but occasionally we may use other third party delivery companies.
We only deliver within the UK - we do not deliver to the Highland (IV PostCodes), UK Islands or Northern Ireland
Where possible we send orders out in the packaging it comes to us in or we reuse the packaging we receive to re pack orders in. We aim to reuse 100% of the paper and card we recieve from our suppliers so that we do not need to recycle any however any paper and card that we cannot resue we do recycle.
Out of stock items
Even though items may be Out of Stock, our site enables customers to purchase items we don’t hold in stock and we will order them in. We order the items in from the suppliers as our customers place their orders and then we dispatch them to the customer. By placing an order with us while it is out of stock you are acknowledging that we do not hold the stock and the item(s) will be ordered in especially for you. We will email once the item is dispatched from us, this will include a tracking number if the parcel was sent via a courier. Time scales for this service are approximately 5-7 days but can sometimes be longer.
Our selection of great free gifts change regularly and can not be guaranteed until after your order is placed.
Only one free gift available per previous order. One gift available per order. The previous order must have been in your name, paid in full and kept in full. The minimum order value on your next order must be £20 or more to qualify for your free gift.
On the rare occasion that the free gifts is sold out when you place your order, we will confirm it's availability once your order has been placed. If you return your order you must also return your reward girft or you will be charged the full price for the reward item.
Returns and Refunds of Unwanted Goods
If you purchase any unwanted goods and wish to return them to us then you must first put this request in an email us, goods must then be returned within 14 days of delivery unused, undamaged, in their original packaging complete with all labels and instructions attached, at your expense. It is your responsibility to give notice of your wish to return the goods within this period by email. You are under a duty to take reasonable care of the products and their packaging while they are in your possession. Once the unwanted item has been received and checked you will receive an email from us stating that we will refund to you the price you have paid for the product(s) and this will be re-credited to the card used on the appropriate order within 30 days of the refund being approved. Delivery methods other than our standard delivery will not be refunded. Goods returned and received by us after 14 days from the date of delivery will not automatically qualify for the right to a refund but may be applied at our own discretion. Personalised orders - those purchases that are made to order are exempt and are non refundable.
Sending Products Back to Gullivers Toys.
We recommend that if you are sending any products to us you send them by recorded delivery, as we cannot be held responsible for goods that have been lost in transit.
Gullivers Toys and Gifts
165b Bruntsfield Place
If you realise you have made a mistake or you encounter any difficulties trying to submit an order please contact us immediately at info@GulliversToys.co.uk so that we can do our best to rectify the situation.
We take every care in sourcing, checking and packaging each product however, in the event that the products you receive are faulty we will try to fix or replace the faulty item free of charge but if this is not possible then once the item is returned we will refund your order. Please contact us with the full details of your order including the faulty product and we will aim to resolve this as quickly as possible. Once the unwanted item has been received and checked over you will receive an email from us stating if we will be able to refund you the price you have paid for the product(s). This will be re-credited to the card used on the appropriate order within 30 days of the refund being approved.
Damages / Missing Products
If your order is damaged in transit or goes missing you must contact us within 24 hours and we will investigate. We aim to resolve this as soon as possible but within 14 days.
For Faulty or Damaged items we will refund the return postage costs up to the value of Royal Mail 2nd Class recorded delivery.
Any Trademarks and trade names for brands, titles, or product names displayed throughout the website are the sole rights of their respective legal owners. Permission is NOT given to use any of them, in anyway whatsoever.
If you are using a shared computer or computer network we strongly recommend that you terminate the session and restart the computer when you have finished to ensure that no one can access your details.
Links to Third Party Sites
Gulliver's Toys website may contain links to web sites operated by parties other than us. These links are provided for your convenience only and we do not endorse, control or are responsible for their contents or their links. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible or liable, directly or indirectly, for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.
We shall not be liable to any person for any loss or damage which may arise from the use of the information contained in this website. We make every effort to ensure that our website is free from viruses or defects. However, we cannot guarantee that the use of this website or any of the links from this website will not cause damage to your computer. We ask you to ensure you have the right equipment to protect your computer and we will not accept any liability for damage caused by using this website or any links from it. From time to time errors may occur on our site and these will be corrected as soon as we are able to. We withold the right to refuse orders which are based on errors to content, products and prices.
We make no guarantees that the website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, and reliability of the website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website.
To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the Products. While we take reasonable actions to verify the accuracy of any information we place on our website, we make no warranties, either expressed or implied regarding its accuracy and this is not limited to colours, style, cut, fabric, length, dimensions or weight. Please note this list is not conclusive.
Owner of the Website
The owner of this web site is The Smart Stork LLP.
These Terms and Conditions do not affect any of your statutory rights.
Scottish Law governs this contract, whether delivery of the product(s) is within or outside the mainland UK.